Mahindra Logan Car

i love the car but the service im getting in mangalore is poor

I purchased 1.4Glx on 7-11-2009. from first day I have problem in accelector padel. I complained many times to my dealer “East Africa Motors – Godhra’ Gujarat, but every times they give me many excuses and are unable to solve my problem. I found to be cheated by purchasing this car with this problem. I will have to aproch to customer court if my problem not solved now.

Dear Sir,
This is Srinivasu.G a MS Mechanical graduate presently working as a manager tech marketing for SPM INDIA bangalore in Defense & Aerospace Vertical which is also a prime vendor for Mahindra in capital machinery. Recently i had purchased a LOGAN DLE Model

Serial Number: AZL18389
Engine No: D153506
Chassis No: AZL18389
Date of Delivery: 05/01/2011
Dealer:India Garage Palace Road Bangalore

I had been to an important meeting on – 07/01/2011 with my CEO and GM Designs to IMTEX a trade fair organised every year. After reaching the VIP parking of the venue, remote locking stopped working(purchased and fitted at your acessories shop ACE Acessories India garage ST Marks Rd), the front door got jammed. I was not able to lock it manually nor leave the car as i had important confidential documents in it.
I had called your sales rep Mr Chandru of India Garage to do the needful.
He had contacted autocop and they had called me and informed me that they could reach the place only in the evening.
After few frantic calls with Chandru someone from India garage Peenya workshop called me and asked for driving directions and informed me that they would reach ASAP.
I had waited for 1 hr , missed the meeting and then enquired the location of India Garage Workshop in Peenya.
To my shock i was informed it was only 3 kms from that place and i was asked to come to workshop.
I reached there in 10 mins got the door lock repaired and Autocop Fuse replaced.
On 08/01/2011 window handle of driver side came out and there was no circlip which was supposed to grip the handle to the shaft.
On 09/01/2011 again the Remote locking Autocop stopped.
I strongly suspect substandard wiring quality or a duplicate Autocop Model was installed.

It gives me great pain to hear the music from my management for missing the meeting (depend on old maruti 800 rather than logan for imp meetings) booing and leg pulling from my family members, colleagues and friends regarding the sorry state of my new car.
Already i had lost the feel good factor of my new car, i request you to send me or look into the inspection report before delivery of the above mentioned vehicle in India garage palace road branch on 05/01/2011 , service report of repair done at India garage Peenya workshop on 07/01/2011, do the needful to have a through check up all the parts by a qualified technician from your service dept as going to workshop for 2 days within a week of taking delivery makes me feel that people in service dept are either experimenting or finding temporary solutions instead of giving permanent solutions like road side garages, i had completely lost confidence in the service dept of your India garage peenya workshop for not checking the wiring and just replacing the fuse.

Thanks & Regards,
Srinivasu.G
9242248740

Hi,

I purchased my car in chennai and was driving for a year in Bangalore. I had frequent mileage drop after every service. Services are done by Mahindra Authorised dealers.

My biggest worry and complaint is now the body got rusted specially in the boot (Dicky) and it is much visible. I have not got any respectable response from the Mahindra dealers to take the responsibility. I am finding that i was cheated and also at the verge of filing complaints in consumer court.

Dear Sir / Madam

I am putting this on record after suffering badly from very bad
quality service & workmenship rendered by M/s Shiva Auto Car (India)
Pvt Ltd. at their workshop in Sahibabad, Ghaziabad, UP.

I gave my car for Paid servicing on 21.08.2010 the car was returned to
me in the late evening without doing complete job, as these were
Ramzan days & most of the staff were keeping roza and use to leave
early without doing their complete work as told to me by other staff
present in their workshop. The Air flow setting of AC of my car was
disturbed after opening the dashboard for attending a loose wiring
leading to cabine-door light. I paid Rs. 6696/= for an incomplete
job.

I registered my complaint to their telecaller & they promissed to
attend & rectify the defects. After persistently following up they
agreeed to attend to the incomplete jobs and on 31.03.2011 they
attended to Air flow setting of the car. The AC air flow was
adjusted but the connections of the CD player were not made which I
checked up after comming home as the mouth of the CD player was not
allowed in the w/shop. Also the car was now returned in the evening
making noise from engine in idle running condition. I had to pay Rs
2065/= including Ac service charges & Misc work charges to the tune
of Rs. 800/=

Imediately I pointed out these defects which were not there when the
car was given to their workshop in the morning. My car was then
picked up by the workshop staff on 03.02.11 & I was told on phone that
the noise comming from engine was from AC Motor belt or Alternator
belt bearings which need to be changed, I pointed out & submitted the
certificates of extended warranty of my car.

After doing all the formalities my car was returned to me on
10.02.2011 (after 8 days) after changing the Rubber pads of the gear
box, torque rod etc and the alternator as told to me for which they
had reportedly taken sanction from M/s Mahindra. Again I had to pay

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Rs. 3424/= including Rs.1100/ = towards Gear Box O/H and Misc work.

When the car was returned to me the AC air flow was again disturbed
and when I repeatedly took up the matter with them and questioned as
to what type of service is given by them they agreed to adjust the AC
air flow properly.

On 16.03.2011 they picked up my car and took it to their Sahibabad
Workshop. I was told over telephone that a box in the AC from where
Air flow is directed is Broken & needs replacement. The cost of the
box as told to me on phone is about Rs. 10000/=.

When I contended with them that the car has been attended thrice by
them in their workshop it was never told to me that this part of the
AC is broken. More over the car has never been attennded by any other
person other than their staff in their workshop how this part can get
broken except due to mishandling by untrained staff or bad
workmenship of their staff in the workshop.

I told them that since my car is under warranty and the damage if any
to the AC part has been caused by them at their workshop for which am
not going to pay. Further, I insisted that the AC part need to be
changed by them at their cost or under the warranty terms.

After all this they dropped my car at my residence on 16.03.2011 with
out attending to the above defect or replacing the broken AC part.
this has been told by the Driver of the workshop. On checking the air
flow of the AC he told that the defect has not been attended. He
brought a bill of Rs. 176/= for Misc work which I refused to pay & I
spoke on phone to Mr. Thomas of M/s Shiva Auto about the same he
advised the driver to leave the car.

After suffering so much due to bad workmenship mishandling & poor
customer care & customer service I feel dejected & repent my decision
to buy a Logan Car from M/s Mahindra.

I am putting this complaint with a hope that the above defect in my
car is rectified and the broken Ac part in my car is replace
immediately as my car is still under warranty till August 2011. I have
suffered so much for which M/s Shiva Auto is made accountable.

Hope to get solution from M/s Mahindra urgently.

Raj K. Sharma
Mob. No. 9818004648
Car No. HR29S1066
R/O Flat No. G-1, Plot No. 16, Shreeji Apartments
Sahibabad, Ghaziabad – 201005, UP

My Logan KL01AX4725 is not a good car as was believed. I was surprised that the clutch is worn out with 33000 kilometres and is not covered. I just want to confirm if this is so and if it’s true the reliability of this car is in question. The service personal seem to be keen to replace the whole set which was estimated to be Inr 13 to 14 thousand. There is no point in buying a good engine with substandard accessories and am afraid if I can afford to maintain the car in future. I may better sell it now and look for a reliable model. The service here is too slow as well and you must wait for ages and on their convenience is all that matters.