johnhans on irresponsible people in logan sales division

Thu, 01 Jul 2010 04:27:29 -0500

I would like to share my experiance,I booked for the logan play ,in the month of november 2009.At that time there was a offer of Rs 50000 on that model.I paid the whole amount in december to avil the offer ,the showroom people confirmed that offer.At last I got the vehile in feb 2010.by the time they changed the word,that they can't give promised discount on the 2010 model so,they offered me Rs.20000 as discount.They promised me to pay with in a month and I am still waiting .In between someone from mahindra logan care called me to know about my service satisfaction level and my future plan regarding my vehicle purchase.I expressed my displesure and he promised me to get the cheque with in one week.

vinithjoshua on WOOD FINISH DASH BOARD PANEL

Sat, 16 Jan 2010 21:20:47 -0600

I would like to share an experience I recently had with Logan servicing

I own Logan DLX F. Black, Nov 2007, 54,000 kms running, great car

An electrical component failure occurred as the headlights will not turn off even with switch off and ignition key off. I assumed that the head light switch/module may be shorted. So, I learned from the owner’s handbook and located the fuse box and disconnected the fuse

I called up the service center in Kochi and the person in charge told us to contact the nearest dealer, i.e., in Kottayam as it is a MINOR problem. Since, it was URGENT for me to fix it, I went to the nearest dealer (47kms from my place) and came to know that the service center is 1 km away, with no sign boards in place, finally after a number of enquiries found the service center. The person in charge was so busy on his mobile; I had to wait until his call was over. EVEN WITHOUT SEEING THE CAR, the guy said no spare parts available here and referred to Kochi

It is 11.30 am, Kochi ~75 kms from kottayam, I called up the service center in Kochi as it was important for me to fix it rather that wait till the spare parts are available. I reached service center by 1 pm and came to know that it’s BREAK time. The girl in the reception was kind enough to take up the complaint and told me to wait at the family lounge. I was accompanied by my mom who is a diabetic. Luckily, she carried some sweets with her. Even after the siren rang to resume work, point-of-contact for Logan was missing. The girl understood my frustration and made some calls until a guy turned up and took care of the complaint by 1.45 pm

I took my mom to a nearby restaurant for lunch, got a call from the girl by 2.15 that the car is ready. She handed over me the gate pass with all formalities done as the cost incurred is within the warranty period. I was in a hurry to reach my home as we have to attend a function later that day, forgot to thank the girl in the reception who took the initiative and get all things done

Thank you girl for your thoughtfulness and timely help

“I can no other answer make, but, thanks, and thanks” - William Shakespeare

vinithmenon on WOOD FINISH DASH BOARD PANEL

Tue, 29 Dec 2009 01:28:46 -0600

Hi,

Logan is one of the best car I had ever driven. I am not so comfortable with the interiors. Is there any place or dealer from whom I can buy WOOD FINISH DASH BOARD PANEL which will make car more attractive. Pl do let me know

Thanks,

Vinith

Mahindra Logan Car - Group: General Mahindra Logan Car Forum

johnhans on irresponsible people in logan sales division

vinithjoshua on WOOD FINISH DASH BOARD PANEL

vinithmenon on WOOD FINISH DASH BOARD PANEL