Mahindra Logan Car

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I would like to share an experience I recently had with Logan servicing

I own Logan DLX F. Black, Nov 2007, 54,000 kms running, great car

An electrical component failure occurred as the headlights will not turn off even with switch off and ignition key off.  I assumed that the head light switch/module may be shorted. So, I learned from the owner’s handbook and located the fuse box and disconnected the fuse

I called up the service center in Kochi and the person in charge told us to contact the nearest dealer, i.e., in Kottayam as it is a MINOR problem. Since, it was URGENT for me to fix it, I went to the nearest dealer (47kms from my place) and came to know that the service center is 1 km away, with no sign boards in place, finally after a number of enquiries found the service center. The person in charge was so busy on his mobile; I had to wait until his call was over. EVEN WITHOUT SEEING THE CAR, the guy said no spare parts available here and referred to Kochi

It is 11.30 am, Kochi ~75 kms from kottayam, I called up the service center in Kochi as it was important for  me to fix it rather that wait till the spare parts are available. I reached service center by 1 pm and came to know that it’s BREAK time. The girl in the reception was kind enough to take up the complaint and told me to wait at the family lounge. I was accompanied by my mom who is a diabetic.  Luckily, she carried some sweets with her. Even after the siren rang to resume work, point-of-contact for Logan was missing. The girl understood my frustration and made some calls until a guy turned up and took care of the complaint by 1.45 pm

I took my mom to a nearby restaurant for lunch, got a call from the girl by 2.15 that the car is ready. She handed over me the gate pass with all formalities done as the cost incurred is within the warranty period.  I was in a hurry to reach my home as we have to attend a function later that day, forgot to thank the girl in the reception who took the initiative and get all things done

Thank you girl for your thoughtfulness and timely help

“I can no other answer make, but, thanks, and thanks” – William Shakespeare