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I am putting this on record after suffering badly from very bad
quality service & workmenship rendered by M/s Shiva Auto Car (India)
Pvt Ltd. at their workshop in Sahibabad, Ghaziabad, UP.

I gave my car for Paid servicing on 21.08.2010 the car was returned to
me in the late evening without doing complete job, as these were
Ramzan days & most of the staff were keeping roza and use to leave
early without doing their complete work as told to me by other staff
present in their workshop. The Air flow setting of AC of my car was
disturbed after opening the dashboard for attending a loose wiring
leading to cabine-door light. I paid Rs. 6696/= for an incomplete
job.

I registered my complaint to their telecaller & they promissed to
attend & rectify the defects. After persistently following up they
agreeed to attend to the incomplete jobs and on 31.03.2011 they
attended to Air flow setting of the car. The AC air flow was
adjusted but the connections of the CD player were not made which I
checked up after comming home as the mouth of the CD player was not
allowed in the w/shop. Also the car was now returned in the evening
making noise from engine in idle running condition. I had to pay Rs
2065/= including Ac service charges & Misc work charges to the tune
of Rs. 800/=

Imediately I pointed out these defects which were not there when the
car was given to their workshop in the morning. My car was then
picked up by the workshop staff on 03.02.11 & I was told on phone that
the noise comming from engine was from AC Motor belt or Alternator
belt bearings which need to be changed, I pointed out & submitted the
certificates of extended warranty of my car.

After doing all the formalities my car was returned to me on
10.02.2011 (after 8 days) after changing the Rubber pads of the gear
box, torque rod etc and the alternator as told to me for which they
had reportedly taken sanction from M/s Mahindra. Again I had to pay

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Rs. 3424/= including Rs.1100/ = towards Gear Box O/H and Misc work.

When the car was returned to me the AC air flow was again disturbed
and when I repeatedly took up the matter with them and questioned as
to what type of service is given by them they agreed to adjust the AC
air flow properly.

On 16.03.2011 they picked up my car and took it to their Sahibabad
Workshop. I was told over telephone that a box in the AC from where
Air flow is directed is Broken & needs replacement. The cost of the
box as told to me on phone is about Rs. 10000/=.

When I contended with them that the car has been attended thrice by
them in their workshop it was never told to me that this part of the
AC is broken. More over the car has never been attennded by any other
person other than their staff in their workshop how this part can get
broken except due to mishandling by untrained staff or bad
workmenship of their staff in the workshop.

I told them that since my car is under warranty and the damage if any
to the AC part has been caused by them at their workshop for which am
not going to pay. Further, I insisted that the AC part need to be
changed by them at their cost or under the warranty terms.

After all this they dropped my car at my residence on 16.03.2011 with
out attending to the above defect or replacing the broken AC part.
this has been told by the Driver of the workshop. On checking the air
flow of the AC he told that the defect has not been attended. He
brought a bill of Rs. 176/= for Misc work which I refused to pay & I
spoke on phone to Mr. Thomas of M/s Shiva Auto about the same he
advised the driver to leave the car.

After suffering so much due to bad workmenship mishandling & poor
customer care & customer service I feel dejected & repent my decision
to buy a Logan Car from M/s Mahindra.

I am putting this complaint with a hope that the above defect in my
car is rectified and the broken Ac part in my car is replace
immediately as my car is still under warranty till August 2011. I have
suffered so much for which M/s Shiva Auto is made accountable.

Hope to get solution from M/s Mahindra urgently.

Raj K. Sharma
Mob. No. 9818004648
Car No. HR29S1066
R/O Flat No. G-1, Plot No. 16, Shreeji Apartments
Sahibabad, Ghaziabad – 201005, UP

marketingadmin@Mahindralogancar.com

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In-Reply-To:
References:
Date: Mon, 18 Apr 2011 10:57:42 +0530
Message-ID:
Subject: Fwd: FW: Poor quality workmenship & service at M/s Shiva Auto Car
(India) Pvt. Ltd. workshop, Sahibabad Insdustrial Area, Ghaziabad, UP
From: Raj Sharma
To: marketingadmin@Mahindralogancar.com, GAGHIM26@REDIFF.COM
Cc: sredurga@rediffmail.com, sharma raj k
Content-Type: text/plain; charset=ISO-8859-1

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Dear Sir / Madam

I have sent the trailing e-mails to you earlier & posted my comments
on the forum. It has been removed for “Moderation (?)” & I am yet to
get any response.

Can you please forward this mail to M/s Shiva Auto so that they can
clear the mess & provide satisfactory service to the customers going
for a new product of yours.

What is the use of taking extended warranty at the cost of Rs. 14-15
thousand for and get this type of service & treatment?

Alternatively can you ask any of your dealer in Delhi to contact me &
rectify the Fault under warranty. I had purchased the car from M/s
Sterling Faridabad but I have been transferred to Ghaziabad now.

Regards.

Raj K. Sharma
9818004648

CC: M/s Shree Durga; – I have taken extended warranty from your
dealership, can you please help to resolve the problem, created by M/s
Shiva Auto. please respond positively.